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Terms & Conditions

Last updated: 27.02.2026

1. Introduction

These Terms and Conditions (hereinafter referred to as the "Terms") govern the use of the website rodnei-retreat.com (hereinafter referred to as the "Website") and the services provided by Rodnei Retreat, an independent accommodation guide for the Borșa and Rodnei Mountains area, operated by M-IT SCALE (hereinafter referred to as the "Operator", "we", "us" or "our").

By accessing and using this Website, as well as by making a reservation or using our services, you confirm that you have read, understood and accepted these Terms in their entirety. If you do not agree with any provision of these Terms, please do not use the Website or our services.

These Terms are supplemented by the applicable Romanian legislation, including the Romanian Civil Code, Government Ordinance No. 21/1992 on consumer protection, Law No. 365/2002 on electronic commerce, and Government Emergency Ordinance No. 34/2014 on consumer rights.

2. Website Usage

2.1. General terms of use

By using the Website, you agree to use it exclusively for lawful purposes and in accordance with these Terms. The Website content is intended to provide information about selected accommodation properties in the Borșa and Rodnei Mountains area. Rodnei Retreat is an independent guide and does not operate the listed properties, does not own them, and does not process bookings — reservations are made directly with each property or through the booking platform it is listed on.

2.2. Prohibited activities

The following activities are strictly prohibited:

  • Using the Website in any manner that could damage, disable, overburden, or impair its functionality
  • Unauthorized access to systems or networks connected to the Website
  • Collecting or storing personal data of other users without their consent
  • Using bots, spiders, or other automated devices to access the Website
  • Transmitting illegal, abusive, defamatory, obscene, or rights-infringing content
  • Attempting to gain unauthorized access to restricted areas of the Website
  • Using the Website for transmitting unsolicited advertising material (spam)

2.3. Website availability

We make reasonable efforts to keep the Website continuously available. However, we do not guarantee that the Website will be available without interruption or errors. We reserve the right to suspend or discontinue the Website, temporarily or permanently, for maintenance, updates, or other justified reasons, without prior notice and without liability for any resulting damages.

3. Force Majeure

The Operator shall not be liable for non-performance or improper performance of its contractual obligations where such failure is caused by a force majeure event, as defined by Article 1351 paragraph (2) of the Romanian Civil Code.

Force majeure events include, but are not limited to: natural disasters (earthquakes, floods, landslides, avalanches), fires, epidemics or pandemics, war, acts of terrorism, general strikes, decisions of public authorities, utility service interruptions (electricity, water, gas), and other similar events beyond the reasonable control of the Operator.

In such situations, the Operator will make reasonable efforts to inform guests and to offer alternative solutions or refunds, depending on the circumstances.

4. Personal Data Protection

Rodnei Retreat & Spa respects and protects the confidentiality of your personal data in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and applicable national legislation.

Detailed information about how we collect, use, store, and protect your personal data is available in our Privacy Policy.

By using the Website and our services, you confirm that you have read and understood the Privacy Policy. Personal data provided during the booking process will be processed exclusively for the purposes stated in the Privacy Policy.

5. Consumer Rights and Dispute Resolution

5.1. Right of withdrawal

In accordance with Government Emergency Ordinance No. 34/2014 on consumer rights, consumers generally benefit from a 14-day right of withdrawal for contracts concluded at a distance or away from business premises.

However, pursuant to Article 16(l) of GEO No. 34/2014, the right of withdrawal does not apply to the provision of accommodation services (other than residential), transport of goods, car rental, catering, or services related to leisure activities, where the contract provides for a specific date or period of performance.

Therefore, accommodation bookings at Rodnei Retreat & Spa with a specific check-in date are exempt from the right of withdrawal.

5.2. Complaints

If you experience any dissatisfaction with our services, please contact us directly in the first instance at contact@mitscaleup.ro.

We are committed to reviewing and responding to any complaint within a reasonable timeframe, typically within 30 calendar days of receipt.

5.3. National Authority for Consumer Protection (ANPC)

If we are unable to resolve your complaint amicably, you have the right to contact the Romanian National Authority for Consumer Protection (ANPC):

5.4. EU Online Dispute Resolution (ODR) platform

In accordance with EU Regulation No. 524/2013, consumers may also submit complaints through the European Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

Our email address for correspondence through the ODR platform: contact@mitscaleup.ro.

6. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of Romania.

Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be submitted to the competent courts at the Operator's registered office (Baia Mare, Maramureș County) or, at the consumer's choice, the competent courts at the consumer's domicile, in accordance with consumer protection legislation.

7. Severability

If any provision of these Terms is found to be void, invalid, or unenforceable by a competent court, that provision shall be severed from the remainder of the Terms, and all other provisions shall remain in full force and effect. The void or unenforceable provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.

8. Changes to These Terms

The Operator reserves the right to modify these Terms and Conditions at any time without prior individual notice. Changes take effect upon publication on the Website.

The date of the last update is indicated at the top of this page. We recommend periodically reviewing this page to stay informed of any changes. Continued use of the Website and our services after the publication of changes constitutes acceptance of the updated Terms.

9. Contact Information

For any questions, clarifications, or requests regarding these Terms and Conditions, you may contact us at:

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